Is Your MSP / Outsourced IT Support Company Actually Doing Their Job And Overcharging You?
Get an MSP Assessment and Uncover Gaps, Overcharges, or Missed Services
Is Your MSP / Outsourced IT Support Company Actually Doing Their Job And Overcharging You?
Get an MSP Assessment and Uncover Gaps, Overcharges, or Missed Services
What you will get in the assessment
Independent review of your current
IT provider’s performance.
Identify hidden fees
or overcharges.
Evaluate support quality, speed,
and effectiveness.
Spot security gaps and
outdated systems.
Get actionable recommendations
– no obligation, no pressure.
Why this matters and
why should you care?
Many businesses overpay or get incomplete service from their
MSP / Outsourced IT support company without even knowing it.
Our quick, non-intrusive assessment
gives you the clarity you need.
We understand your pain and frustration.
Now it is time to turn it all around.
You’ve invested in an IT support company to give you peace of mind — to keep your systems running, your data protected, and your team productive.
But instead, you’re stuck dealing with slow response times, recurring issues, unclear billing, and a lingering sense that your provider is just reacting instead of truly supporting your business.
We hear this all the time. You’re not alone — and you shouldn’t have to settle.
That’s exactly why we offer an independent IT assessment. No sales pitch. No strings. Just real answers.
We dig into the details to help you uncover what’s working, what’s falling short, and where you might be losing time, money, or even putting your business at risk — all under the radar.
It’s time to turn that frustration into confidence. Let’s make sure your IT support is actually proactively supporting you.
Is Your IT Support Company Really Delivering?
I've put this checklist to help you quickly evaluate the performance and value of your current
Managed Service Provider (MSP) / Outsource IT Support company.
Service & Support
Are response times fast and consistent, especially during emergencies?
Do you receive clear communication and regular updates on open tickets?
Are issues resolved the first time, or do problems keep recurring?
Does support quality vary depending on who you talk to?
Are they proactive in preventing issues before they happen?
Costs & Transparency
Do you fully understand your monthly invoices and what you're paying for?
Have you experienced any surprise or hidden charges?
Are you confident you’re getting full value for what you're being billed?
Is your MSP delivering everything promised in your service agreement?
Security & Compliance
Are your systems protected with up-to-date antivirus, firewall, and endpoint protection?
Do they help you stay compliant with industry regulations (HIPAA, PCI, etc.)?
Are backups performed regularly and tested for recovery?
Do you receive ongoing cybersecurity recommendations?
Technology & Infrastracture
Has your MSP created an IT roadmap aligned with your business growth?
Do they understand your industry and tailor their services accordingly?
Do you receive regular reports or check-ins on your
IT environment?Is your MSP helping you improve, or just keeping things running?
If you identified 5 or more concerns from this list,
you may not be getting the full value or protection.
You deserve from your current IT support provider.
Who is this for?
Companies that are serious about protecting their company, their client's information, and...
Have 11-100 employees
Management team that is overwhelmed
Hired an MSP or Outsourced IT Support company
Are tired of slow, reactive (not proactive) responses to urgent IT issues
Want to get the service they are paying for... and get overcharged.
Frequently Asked Questions
What exactly is an MSP Assessment?
An MSP (Managed Service Provider) assessment is an independent review of your current IT support company. We evaluate whether they’re delivering on their promises, charging fairly, and protecting your business properly.
Why would I need one if I already have IT support?
Many businesses assume their provider is handling everything — but hidden fees, recurring issues, and weak security
are common. An assessment gives you peace of mind and visibility.
How long does the assessment take?
It starts with a simple 15-minute conversation. Depending on your setup, we may ask for basic documentation or reports
from your provider, but it’s quick and non-intrusive.
Does this mean I have to switch IT providers?
Not at all. The assessment isn’t about replacing your MSP — it’s about verifying they’re delivering what you pay for.
Some clients continue with their provider but negotiate better terms or service.
Is there any cost for the assessment? Is there any cost for the assessment?
No. The assessment is completely free, with no obligation.
Will my IT provider know I’m doing this?
No, unless you choose to share the results. Our process is confidential.
What kinds of problems do you usually find?
The most common issues are hidden fees, missed backups, outdated systems, slow response times, and security
vulnerabilities that the provider hasn’t addressed.
What do I get at the end of the assessment?
You’ll receive a clear, easy-to-understand report highlighting where your MSP is doing well, where they may be falling short,
and where you could save money or reduce risk.
What size businesses is this for?
We specialize in working with small to mid-sized businesses (11–50 employees), but can also support companies
up to 200 employees.
How do I get started?
Just fill out the short form on this page and schedule your free 15-minute call. We’ll walk you through the next steps
and begin your assessment.
Let’s Talk
Our independent IT assessment will help you to verify whether your MSP / Outsourced IT Support
ompany is fulfilling their agreement, delivering value, and protecting your business.
Fill Out The Form To Request Your Assessment
100 E. San Marcos Blvd. Ste. 400
San Marcos, CA 92069